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Stay far away from Axxess. If I could give zero stars I would. Terrible service, terrible (non-existent) support.
I transferred a number of domains to Axxess at the end of 2019, including my own business domain. I have had my website for 5 years with no issues. While with Axxess my domain was irreparably hacked. It is so badly compromised that I have to begin building completely from scratch. My domain has been blacklisted by Google. Axxess refuses to take responsibility for this.
In fact, in retrospect all the signs were there that something odd was happening and a hack was in progress a full month before the hack took place. I have correspondence with Axxess to prove this. However, nothing was done to resolve my issues and as a result, my domain was irreparably compromised and I have lost hours of work and thousands of rands (in terms of potential business and time).
In addition to this, other smaller but still frustrating issues:
1. A month after I signed up with Axxess, they switched from using Cpanel to another cheap and glitchy web control panel system. No notice was sent out. 2. Supposed 'full site backups' downloaded are actually incomplete, and cause issues when uploaded to a new server. 3. Their servers are extremely slow to upload or download files - mostly it just times out. 4. Sneaky hidden clause - you can't cancel your service unless you give one month notice, and you only discover this when you want to cancel. So right now, I am paying Axxess for a service I am not using, have no intention of using, and that leaves me fearful that my domains are open to hackers.
Lastly, support is TERRIBLE. Honestly, I have no words for how bad it is. Problems are not resolved. No one cares, no one apologises, no one takes any responsibility.
The axxess website stated that there was fibre in my area. After ordering and paying for delivery of the router I was told that they could not install the fibre as tt connect was not available in my area. I was not refunded despite the mistake being their's. Pathetic service
Worst service, useless to non existing support. escalation does not work. Faults never get fixed and they just close to make there stats look better. would not recommend them to anyone who values service and support and a working internet
I agree, every time I need to login it is not possible. FTP never worked "unable to connect to server" Password reset form doesn't work. email never arrives. I need to do some important covid19 updates on a medical website but it is impossible.Finally they send an sms with new login details. It worked!!! But only for a couple of minutes, than back to the normal error messages. That company sucks. Website connection is slow. A complete disaster. Never use this company. I transferred the website to Afrihost.
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