we were forcefully migrated from magemojo to nexcess sometime back. the migration was not done properly. our site was down for almost 2 days. too many issues during migration. not planned properly. not happy. moved away.

Moved website from Hostgator to Nexcess. Worked fine for few days but after that started facing regular down issues.

They used to be good but now their uptime and support has become bad.

Not suggested for important websites.

I just moved to this company from another host, who used to be good but went to c%^% so in June i decided to make the jump to Nexcess, i have to say its been the worst move i have ever done and i have done a few over the years, i have had websites since 2003 and had to move a few times. This is has been terrible even though they knew were in the middle of a move they never answered tickets, sometimes hours even days for a response. We had to call in, then it would be a case of "oh we just replying that ticket now will sort soon. Finally got the move sorted but had all sorts of issues mainly emails. Eventually after about 3 weeks all seemed good, 7 days ago my emails just stopped working on the phone, i tested a different phone a tablet different apps nothing has worked. There support to this is absolutely useless they keep telling me check the same settings over and over again, no one takes any responsibility over the issues and i have tested the same things over and over again, its now got to a point i think they are just winding me up thinking its some big joke i cannot get emails and asking me to test really stupid things that i know are not the issue. My tablet when connecting gives an error message "cannot find a safe connection" which would say to me server issues, 2 phones a tablet and 3 apps including trying gmail and none work would suggest to me a server issue but Instead of looking at the server they constantly get me try the same settings, this has been happening for a week now. Enough is enough i am moving dont really want the pain but this is a joke

Submitted review on Nexess website and was removed - Please research and ask questions before using them support is good but no easy option on upgrading to different packages. Moving to other hosting company.

Their service has gone bad. Site goes down a number of times now. They cannot tell reason being experts. They used to be god earlier but now their service sucks.