The reliability of this company does seem to be quite good, even though they only offer a 99.5% uptime guarantee.  Most companies, of course, offer a 99.9% guarantee.  They use good quality hardware in their servers, so that will help keep your sites up and running.  I could not find much information about the data centers that they use though so it is hard to say how that will impact the hosting stability.

You can choose from traditional shared hosting, VPS or dedicated servers.  They all come with a 99.5% uptime guarantee and some generous specs.  They will help you create your website if you need it, and they offer the typical one click install programs to get you up and running with WordPress or any of hundreds of other content management systems.  From the limited information available, it seems that they do offer all the typical hosting features that you would expect from a hosting company.

They seem to have good 24/7 tech support.  You can get them via a ticket or email or even a telephone call, which is nice. They also have some content on their site that appears to be helpful for 'self-help' resources, but it is fairly limited.

The prices are quite reasonable for all of their hosting solutions.  The shared options may seem a little high, but not outrageous.  Shared starts at $9.95 per month.  You can get a VPS for $19.90 and a dedicated servers starts at $139.90.  All of these price points are competitive, but not cheap by any means. .