A2 Hosting vs Hostking 2020

know these companies better when they have problems with their servers. My experience as a customer shows that they are not agile, do not share information about what is happening, do not provide an estimate of return on services and are champions in asking us for patience.Your finance department does not return money when your SLA is broken, else they become dumb and deaf. We had a great appreciation for A2 Hosting but in recent months its quality and safety are questionable. Be carefull.

elp me. She helped me, but she signed me up for the wrong package - which I let go, cause I just needed hosting asap to move all my sites and leave the problematic host behind. Then, after migrating 2 of my bigger sites late that evening, I went to bed happy that I got those two sites moved and I could now rest - only to wake up with all 4 sites I uploaded broken. I'm talking files missing broken. While asking support for support, I also jumped in trying to fix my sites, and I managed to get the most important one fixed. The answers I got from support was "support" I guess, but still, no one answered the question WHY this happened. I got a follow-up email, and luckily there was still one site broken, and I replied with the broken site details, and just got a response that it seems like the theme might be broken - which I knew, but I needed to know WHY this happened - If I download all my files from one server, upload it to a new server, TEST IT AND IT WORKS, and the next morning it's broken, surely something had to happen? Moving on - all things considered, I didn't have the time to fight over things I got fixed myself. Today I got working again, and whap - in the middle of my work, the site stopped working. Started chatting with support, and after sending me screenshots of the site "working his side", I raised Dean's screenshot game with about 6 screenshots of sites not responding "on my end". He sent me a message I didn't understand, and then he disappeared. I was still asking about a customer care department and WHY this happened and HOW I can prevent this from happening again, but Dean felt he did his part. The following day - today - I saw my tickets were closed - without it being resolved, or even an answer on any of my questions. Still no word from any form of customer relations/support. I tried live chat again but was left hanging. I called in and asked if they could call me back - which never happened. I called in again and was informed that management was in a meeting. About 10mins later, I got a call and was informed that I exceeded my file limit, and this was the reason my sites were broken - if you are not keeping track, this was now the THIRD reason. I asked to speak to management, again and was told he went on lunch. I emailed the management email address I was given, and that bounced. I'm busy deleting 3 of my sites, cause, to access anything, I need more space on the server. Still no word from anyone at HostKing.
UPDATE: I emailed, phoned, live chatted, and tried contacting them on Facebook - still waiting a response