CanSpace Solutions vs Site5 2020

ntly receiving great support. My previous hosting company would NEVER answer the phone and I would have to wait at least 2 hours for a reply to any ticket. CanSpace has been the opposite - ticket responses are super prompt, and every time I've requested a call they were happy to reach out. I signed up for a month at first to test but just decided to commit and sign for 3 years for the discount. Very happy so far!

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

érica e não havia desculpas. A empresa era focada em solucionar o problema de seus cliente. De 2017 em diante está se tornando um pesadelo os serviços da site5. Tickets levam 5 dias para responder, e em alguns casos nunca recebi resposta.
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