We have been using Hostpapa for several years, first using there shared hosting services and then as our site/business grew we upgraded to VPS. There were hiccups along the way, but for the most part Hostpapa was helpful and
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Mais
we were able to successfully host our website with Hostpapa....until...they deleted our entire site permanently and will not recover it. Full disclosure....our automatic credit card payment did not process ( and as mentioned in other user reviews, the payment was attempted by HostPapa 15 days prior to actual due date of the invoice), however every other payment in the history of us being with HostPapa processed reliably and on time, in fact 15 days prior to due date. So, as a result of our gross and obviously terrible negligence, Hostpapa decided that the appropriate punishment was to permanently delete our entire virtual server instance. This all happened within 4 weeks of the invoice due date. According to their invoices the consequence of not paying on time is as follows, "To ensure your account remains in good standing, please process your payment as outlined below. Failure to do so would negatively impact your HostPapa services and might ultimately result in your account's suspension." I guess their definition of suspension includes complete annihilation of your web presence, email etc without any possibility of recovery.
So...HostPapa...you're welcome for years of loyal patronage, and thanks for nothing. Unbelievably poor service and complete disrespect for their customers.
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