After being with Rackspace for 15 years our company was by Rackspace stated “hacked via ransomeware” we were never a witness to this but in December o...
f 2022 our systems went down. At the time we had 2 dozen companies on a guaranteed Exchange account that we were charged by Rackspace a $150 a month for our reseller agreement. After the system was down for days we were offered a last minute deal to transfer all our accounts to Microsoft directly to handle an immediate recovery. We were told that we would be charged “$0” for this until the system was restored completely.
After the months of recovery, we were told we could have Rackspace and Microsoft install Microsoft Office suite with the Microsoft to resolve the current issues. They ended up added hundreds of accounts to our system and then informed us 2 months later that we now owe Rackspace almost $3500 a month. After dozens of calls and emails to Rackspace they closed our all our email accounts for the dozens of companies that we manage.
Because of the lack of support and their inability to correct the issue and to not upgrade our account or migrate them correctly. We waited months with limited communications, the accounts that were affected and then Rackspace shut down our accounts again. During this time I migrated all our accounts and closed all accounts except for the main account because I was still waiting for backup. We did not use or create email accounts with those licenses. I reached out to customer support again, I've followed up with support monthly and being told that I need to pay an insane fee to correct the account and no one ever did. I was finally contacted by the CFO of Rackspace after several emails... and was informed that the mistake was made by them and would be corrected immediately.
After all the mixups, and finally getting through to the CFO of Rackspace I was promised that Rackspace would pay our company $3323.33 and provide us an apology. “now I’m getting back from Rackspace that there is no money to be paid our company and no apology for their inability to manage or mismanage all of our accounts!” At this point I would like to give Rackspace a huge “F” for Service and Support.
I as A Microsoft Certified System Engineer, and a Cisco Certified Network Professional know Rackspace used to be a creditable source for hosting by reputable companies, but now am so disappointed to say that is definitely not the case any more. I highly encourage all companies and individuals to avoid Rackspace at all cost for any reason or project and if you’re currently using Rackspace I recommend that you start looking into changing hosting solutions.
Long story short. I spun up a few VMs in an attempt to get sequential IP addresses. The next day I found they limited my account to only allow 1 IP ...
address per VM and didn't tell me why. I tried contacting support, billing and then sales but nobody could tell me why I was on a "limited" account. They insisted that I provide my drivers license before they would speak to me. I don't give out my DL to anyone especially when I did nothing wrong.
I then complained on another website and they asked me to contact them directly. Then they went silent, so when I complained again they sent me a message stating I had violated their acceptable use policy and then terminated my account. Their policy is vague and can be used to terminate anyone for any reason.
I still have no idea what my original "infraction" was and was told by several employees in my phone calls I had done nothing wrong. It's my person opinion I am being punished because I complained publicly.
I was treated unfairly throughout this entire process and YES I will go somewhere else. But, not before I let everyone know how I was treated.
I have given support 1 star for their unwillingness to communicate and reliability 1 star because it took ME making phone calls and tracking down what was happening when they limited my account. They didn't other sending me the email to let me know there was an issue until AFTER I complained online.
We took some time to compare the hosting services of Rackspace and LiquidWeb to see which one is better. After just a few minutes we found that LiquidWeb is by far the better hosting provider. They give new customers a free domain name for a year, which is a great way to start. Their users give them an average score of 9.6 out of 10, which his far better than the 5.0 out of 10 that Rackspace receives. LiquidWeb also offers several extra types of hosting so users will be able to choose exactly what they want.
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