Hospedagem Muito Boa, Atendimento do Suporte é Ótimo
Os Serviços prestados realmente são ótimos, o suporte é impecável sempre obtive respostas em menos de 3 horas. São muito atenciosos mesmo que o proble...
ma não seja no servidor eles respondem indicando onde buscar a solução. Super Recomendo. Único problema mesmo é no bolso infelizmente pra nós brasileiros ainda ta meio salgado a renovação, eu peguei uma promoção muito boa mesmo, porém a renovação é mais do dobro pago nos primeiros 2 anos. Mesmo assim acho que irei renovar, como citei acima a qualidade do serviço e ótimo suporte vale apena pagar um pouco mais.
After being with Rackspace for 15 years our company was by Rackspace stated “hacked via ransomeware” we were never a witness to this but in December o...
f 2022 our systems went down. At the time we had 2 dozen companies on a guaranteed Exchange account that we were charged by Rackspace a $150 a month for our reseller agreement. After the system was down for days we were offered a last minute deal to transfer all our accounts to Microsoft directly to handle an immediate recovery. We were told that we would be charged “$0” for this until the system was restored completely.
After the months of recovery, we were told we could have Rackspace and Microsoft install Microsoft Office suite with the Microsoft to resolve the current issues. They ended up added hundreds of accounts to our system and then informed us 2 months later that we now owe Rackspace almost $3500 a month. After dozens of calls and emails to Rackspace they closed our all our email accounts for the dozens of companies that we manage.
Because of the lack of support and their inability to correct the issue and to not upgrade our account or migrate them correctly. We waited months with limited communications, the accounts that were affected and then Rackspace shut down our accounts again. During this time I migrated all our accounts and closed all accounts except for the main account because I was still waiting for backup. We did not use or create email accounts with those licenses. I reached out to customer support again, I've followed up with support monthly and being told that I need to pay an insane fee to correct the account and no one ever did. I was finally contacted by the CFO of Rackspace after several emails... and was informed that the mistake was made by them and would be corrected immediately.
After all the mixups, and finally getting through to the CFO of Rackspace I was promised that Rackspace would pay our company $3323.33 and provide us an apology. “now I’m getting back from Rackspace that there is no money to be paid our company and no apology for their inability to manage or mismanage all of our accounts!” At this point I would like to give Rackspace a huge “F” for Service and Support.
I as A Microsoft Certified System Engineer, and a Cisco Certified Network Professional know Rackspace used to be a creditable source for hosting by reputable companies, but now am so disappointed to say that is definitely not the case any more. I highly encourage all companies and individuals to avoid Rackspace at all cost for any reason or project and if you’re currently using Rackspace I recommend that you start looking into changing hosting solutions.
This year 2019 A2Hosting experienced two major problems that left users and their websites for over 72 hours down. We get to know these companies bett...
er when they have problems with their servers. My experience as a customer shows that they are not agile, do not share information about what is happening, do not provide an estimate of return on services and are champions in asking us for patience.Your finance department does not return money when your SLA is broken, else they become dumb and deaf. We had a great appreciation for A2 Hosting but in recent months its quality and safety are questionable. Be carefull.
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