I have experience using this service
They are excellent
In terms of support as well
They also always deal honestly

We have never had any downtime while using their services, and the pricing for the managed server packages is fair and transparent. My current two VPSs at ChemiCloud have been extremely fast, reliable, and stable.

Overall VPS Malaysia probably one of the most unreliable server provider in Malaysia, in term of pricing it is very attractive and pricing is probably the only reason why to choose VPS Malaysia, If you're looking for a qualit... Mais y & reliable server AVOID VPS Malaysia at all cost! Their 99.9% Guarantee Uptime is a JOKE! Over the past 7 days my server downtime is 1 day and 7 minutes (uptime is 86.0114%) with 72 incident and avg incident downtime is about 20minutes!
Talking about their support, 8/10 couldn't fix your issue and the only thing they did is help opening a ticket except 1 operator called N******* (he's the only one can fix your issue) and sometime those really urgent ticket they will only reply you 4-5 hours later.
Wherease your direct competitor did honour their 99% uptime at least their worst record is at 99.78% (The worst ever recorded). Talking about the price probably 20-25% higher on similar specs but reliable is the KEY! For support they will assign someone who really know what they're doing to fix the issue on the spot only when something they can't fix then they will open a support ticket for further investigation but still those ticket usually got reply within minutes! Even Exabytes their technical support is way better than your's.
So last thing here come the question how on earth you're rated 9.8/10 with such quality and reliability? I don't think Hostadvice is giving sincere advice for consumer like us. Menos

I was honestly planning to sign up for Established Reseller Plan until i stumbled upon the pricing page. I must say that support was good and even waited for 15 mins since i had an urgent phone call to attend.
Anyways, long ... Mais story short and here is the break down of events.
- So when I moved to buy now page, i was a bit shocked looking at the pricing (screenshot attached)
-- What they advertised is $17.49 per month so according to this it should be $209.88 for 12 months but they are asking for 9.40
- When i asked the support staff, he told me that this is what it is and you can pay monthly and remain on $17.49
-- Then when i asked him that this would not be true because your terms on pricing say something different (Link to screenshot https://ibb.co/HGP9jg5)
-- Response was sorry that we are unable to meet in the middle way and the chat closed
Seriously they should be ranked the lowest when it comes to reseller hosting and what a disappointment. Menos