help!

ds. ive had some problems with loggin in durring the time but could brudh it off as me. Now howwever when i tryed to update my passwors to hopefuly fix the issues i was locked out fully. a cuple trys and geting reinvited didnt do anything so i tryed to reset the passward. no emails.. ok so its a bit slow. day latter no emails. i decide to contact the support and ge sajay. after talking in circles and restating information MULTIPULE TIMES i am forced to stop as he had ... blocked me? did somthing so i could no longer message. like one and a half hours of no support, anger and, confusion. still unsolved. i try to make a full new email to re enter as even having to go through to one specific email to exen look at the server was better tha absolute nothing. new email wants and account password... i dont have an account for this email. a bit of poking around and i am forced back to support and who do i get??? THATS RIGHT SAJAY. MORE CONFUSINE MORE FRUSTRATION STILL NO HELP. i end it early, no use trying if im just getting mad. i call in my dad the one who owns the server he gets on call it has been 15 minets and im still so confused but actuly getting somewhere now.