As someone who has used Ionos web hosting for the past 2 years, I can confidently say that I had a great experience with their service. I was impresse...
d with the reliability of Ionos web hosting. My website was always up and running smoothly, without any downtime.
Estou usando Cloudways desde 01/01/2018 e só tenho a elogiar Cloudways. Apesar de ter uma curva de aprendizagem - facilitada largamente pelo Live Chat...
e e pela Equipe de Suporte - eu não troco por nenhum outro no mercado.
Cloudways permite flexibilidade para Power Users (SSH, sFTP) e o que for preciso Acesso Root, basta chamar o Suporte no Live Chat e eles fazem na hora para você o que você precisar nos seus servidores.
A facilidade de uso e o desempenho estão entre os melhores do mercado. Não se trata de um Host Full-Managed (que a meu ver não dão liberdade ao Hostmaster para operar os servidores), trata-se de uma Plataforma Gerenciada de Hospedagem em Nuvem, única no mercado e sem qualquer competidor visível no horizonte. Vale muito à pena!
Classic bait and switch marketing. Beware the additional monthly fees. Fed up with this company. Beware auto-renewal. A good price does not always mea...
Unjustified Charges for AutoScale Plan - Request for Refund (Invoice #4112485)
Dear Cloudways Support Team,
I am writing to express my deep dissatisfaction and concern regarding the charges incurred on my account for the AutoS...
cale plan, despite not utilizing any resources during the specified billing period.
My account is associated with the invoice number #4112485, and upon reviewing my billing statement, I was dismayed to discover that I have been consistently billed for the AutoScale plan, even though my website has not been utilizing any resources that warrant such charges.
It is disconcerting that the process for unsubscribing or modifying the subscription plan is not clear, and this lack of transparency has resulted in unwarranted financial implications for me.
As a customer, I expect to have a clear and straightforward method for managing my subscription and ensuring that I am only charged for the services I actively use.
I kindly request that you investigate this matter promptly and provide a thorough explanation as to why I have been charged for the AutoScale plan despite the absence of resource utilization on my end. Additionally, I am seeking an immediate refund for the charges incurred erroneously.
I value the services provided by Cloudways and have appreciated the convenience it has brought to my hosting needs. However, this billing discrepancy has eroded my confidence in the service, and I trust that you will address this matter promptly and with the utmost urgency.
Please acknowledge the receipt of this complaint at your earliest convenience and provide a timeline for resolution. I believe in a swift and amicable resolution to this matter and look forward to your prompt response.
Thank you for your attention to this pressing issue.
Sincerely,
Felipe Oliveira
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